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Coronavirus Update - Your Questions Answered

 

The impact of Covid-19 on societies across the world continues to restrict travel and tourism and the tours and events operated and offered by Scenic Car Tours, however following updated government advice there are now 70 countries where English citizens can travel to without self-isolating on thier return (see map below).

We can only do so much banner Countries exempt

We would like to take this opportunity of thanking so many of you for agreeing to postpone your tour or travel arrangements so that you have a holiday to look forward to in the future. This has helped us by not having to provide large-scale customer refunds in a short space of time and in turn, it has helped our suppliers and protects the future of travel and tourism in general.

 

If you have not been able to postpone your tour, either directly with us or through your club or group organiser, you may be offered something called a Refund Credit Note instead of an immediate cash refund. A refund credit note can be used to book another holiday at a later date and, in the interim, they are financially protected by ABTOT/ATOL, which means you would be reimbursed in the unlikely event of financial failure.

Refund Credit Notes are equal in value to the monies actually paid for a holiday. If a Refund Credit Note is not used to book another holiday by the agreed date, a cash refund is provided.

 

During these unprecedented times, Scenic Car Tours continues to take advantage of the Government support available and the majority of our staff remain on furlough. Those staff still working are now working from home.

 

Thank you for your continued patience and understanding. We will endeavour to keep you informed and updated and remain available to answer any questions and queries. In the meantime, the following FAQs may be of assistance:

 

Your Questions Answered:

 

Is my tour still going ahead?

Scenic Car Tours is guided by Government advice on travel and public health. We are now unable to operate all tours until the end of June and they have now all been withdrawn. For all tours directly impacted by the current crisis, we are encouraging you to work with us to postpone your booking to a later date or on to an alternative tour, either in 2020 or 2021. Should you wish to change your booking, please email us to and we will help you with your request. If you are unable to change your booking, you will be provided a refund credit note for use against a future holiday or a refund by an agreed due date.

 

What if I am due to travel after June 2020?

With the exception of a number of particular events, which have already been cancelled or postponed, at this time all tours from July onwards are still scheduled to travel. However, the situation remains fluid and we are continually reviewing the position. Future impacted tours will be withdrawn in departure date order, at least 21 days in advance. If you wish to consider postponing or changing your booking to a later departure, or an alternative tour or event, please email us, and we will be happy to assist you.

 

If my tour or event is postponed or unable to operate, can I claim a refund?

In the first instance, we will work with you to postpone or transfer your booking to a later date or an alternative tour, either in 2020 or 2021. In the event that your tour is postponed or we are unable to operate it, and you do not wish to postpone or transfer your booking, you will be issued with a Refund Credit Note.

 

I am due to travel on a tour in 2020 and my final balance is due for payment, when do I have to pay it?

During these exceptional circumstances, we are temporarily amending our normal terms and conditions of travel to allow final balances to be paid up until 6 weeks prior to departure. If you fail to pay your balance within 6 weeks of departure, we may deem your booking to have been cancelled, which may result in the loss of your deposit.

 

If I choose to cancel my booking, and my tour is not affected by Covid-19, am I entitled to a refund?

If you choose to cancel your booking before your tour is directly affected by government travel restrictions and advice we will work with you to postpone or rebook your tour or you will be offered credit equal in value to the monies you have paid to use against a future trip. If you choose not to rebook or accept credit for future travel, you booking will be cancelled resulting in the loss of deposit.

 

I have been offered a Refund Credit Note, how do I know my money safe with Scenic Car Tours?

Refund Credit Notes are financially protected by ABTOT/ ATOL, which means you would be fully reimbursed in the unlikely event of financial failure.

 

I have postponed my holiday, is my travel insurance valid for the new departure date?

In some instances, your insurance company will simply transfer the policy cover to cover you for the new departure date or an annual policy may cover you for a later tour. However, we advise you to check with your insurance company to ensure that you are adequately covered. If you are have a Refund Credit Note, when you redeem it against a new holiday, please ensure you contact your insurer to transfer or renew your cover.

 

How will I know whether Covid-19 is still affecting an overseas destination I am due to travel to?

We are monitoring the position closely and take our advice from Public Health England, and with regards to which areas of the world are safe to travel, from FCO (Foreign & Commonwealth Office). For the latest information, the single best source of trusted and accurate information is the official Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

If you have any further questions or concerns, please email us admin@sceniccartours.com

 

Last updated 20 July 2020